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Cruise Operations Management

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Gibson, P.. 0-7506-7835-6 edic.2006 Cruise Operations Management provides a comprehensive and contextualised overview of hospitality services for the cruise industry. As well as providing a background to the cruise industry, it also looks deeper into the management issues providing a practical guide for both students and professionals alike. Acting as a user-friendly and practical guide, it discusses issues such as: the history and image of cruising how to design a cruise and itinerary planning roles and responsibilities on a cruise ship customer service systems and passenger profiles managing food an

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